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July 5, 2017

The Power of Play

By |July 5th, 2017|

You can discover more about a person in an hour of play than in a year of conversation. – Plato
Right though? I mean, I know he’s Plato and everything but DANG. He’s right on.

On my Second City Tour, I tell people that if you have any kind of trouble with your social life, take […]

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June 21, 2017

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    How Do You Get a Certificate of Excellence from Trip Advisor?

How Do You Get a Certificate of Excellence from Trip Advisor?

By |June 21st, 2017|

Practice, practice, practice.

HA.

Kidding. Sort of.

Today is the big day in the world of tour guides, hotels, etc. TODAY is the day we get our Certificates of Excellence from Trip Advisor.

That love/hate relationship. It’s okay. Don’t worry, here on TourBoost we can talk honestly about our relationship to Trip Advisor.

I know, I really do. It’s […]

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Fear – You’re Not The Only One Who Sees It

By |June 11th, 2017|

Tour guides project their fears through the different ways they communicate with visitors. The worst aspect of fears is the inhibition it produces. Fear affects all aspects of delivery – voice, posture, memory, energy level and so on, and guides should learn every technique possible for overcoming fears that might hinder a tour. Otherwise […]

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May 21, 2017

The Big Question: How To Be A Better Docent

By |May 21st, 2017|

How To Be A Better Docent?

Whoo that is a big question.

First, I think it’s great that you’re asking the question. The best way to be a better docent is asking that question in the first place. That means you’re open. You’re thinking about it. It’s important to you.

Here are a few quick tips […]

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The Rules of Improv vs. the Rules of Hollywood

By |May 20th, 2017|

Coming out of Second City in Chicago, we have lots of heroes to look up to.

Fey, Sudeikis, Poehler, Belushi, Ackroyd, Radner, Murray, Farley….

You watch these people play and it’s so lovely. There’s lots of discussion that maybe improv isn’t an art form itself, but more of a tool. When you watch the big guys […]

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Docent Skills – Code Switch For Great Tours

By |May 17th, 2017|

“Code Switch” originally meant that you could shift from one language to another. Recently it’s leapt out of that box and into our social, work and docent and tour guide lives.

Code Switching is when you change who you are, or how you talk or walk, depending on who might be around. It’s how you present yourself and how […]

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Tour Guide Confessions From An Irate Tour Guide

By |May 14th, 2017|

Tour Guide Confessions From An Irate Tour Guide. 
Ooooh! I dug into this. A headline like that!? Hoo boy, good stuff.

When I was reading it, all I could think of was yeah, wow, this guide is really angry. What are they conveying to their groups with all this anger? A lot is the answer. A lot.

I’ve listed the […]

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Tour Guides and Our Authority Problem

By |May 10th, 2017|

Our Authority Problem
If you ask me, that’s what we’re all doing here. For a profession that has everything to do with other people, tour guides and docents are the most independent people I know.

We learn our stories on our own, we practice them on our own. We decipher our own paperwork and answer our […]

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The TourBoost makes the National Standard!

By |May 3rd, 2017|

Ready for some Word Association?

I am proud to be on the board of the Chicago Tour Guide Professionals Association (CTPA). But there is also a National Federation of Tour Guide Associations (NFTGA). And by the way, there is a World Federation of Tour Guides (WFTGA). The CTPA is a part of the NFTGA. Ok?

Being a tour […]

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The Fact Trap

By |May 1st, 2017|

We, the Docents, Tour guides and Interpreters of the world, we know our facts.

WE HOLD THE KNOWLEDGE because we hold the facts.

On our hands and knees we gather, for years we gather.  One here, one there, in our basket of facts they go.

Our facts, they are the most valuable thing we own.  Sometimes we […]